KR12 · Average service processing time
SP4 Talent Management, Governance and Efficient Service Delivery · Owner: Registrar
Baseline
14
5-year target
3
Annual target 2026
8
Q1 actual
9
On Track
Achievement
89%
Negative direction indicator
Trend
Supporting initiatives
| Code | Title | PTJ | % |
|---|---|---|---|
| KR12-I23 | Design and rollout of average service processing time | REGISTRAR | 45% |
| KR12-I24 | Stakeholder engagement for average service processing time | REGISTRAR | 30% |
Submission history
| Period | Target | Actual | Status |
|---|---|---|---|
| Q1 2026 | 8 | 9 | approved |
| Q2 2026 | 8 | — | pending |
| Q3 2026 | 8 | — | pending |
| Q4 2026 | 8 | — | pending |
Evidence
- KR12 Q1 evidence.pdfPDF · 2026-04-08
Corrective actions
None recorded.